privacy policy

We consider your privacy and your data one of our top priorities. This privacy policy explains how we treat your personal data and information and any data the platform collects when you access the site or use the applications associated with it.

Personal information

Your Balimento account personal information is password protected for your privacy and security. You need to prevent unauthorized access to your account and personal information by appropriately identifying and protecting your password. Personal information is only collected if you voluntarily provide such information as needed, for example, during registration processes, placing orders, or placing comments and ratings. Any personal information you may share with us is kept confidential. Your personal data that you provide through the site or through your account in any Balimento application is used according to the nature of the use of the service, including but not limited to the address and phone number data that we use to be able to deliver the order to you that you created through the application.

Security and protection

We seek to protect user information to ensure the privacy of account information, through approved protection standards and protocols and other security elements used in the site and applications to ensure the safety and protection of customer data and that it is used only by authorized employees or third party service providers. However, we cannot guarantee the security of user account information and prevent unauthorized access. Unauthorized entry or use, hardware or software failure, and other factors may jeopardize the security of user information at any time.

Credit Cards

We do not store, sell, share or rent the details of your bank cards used for electronic payments on the application and personal identification information to any third party. We do not view your bank card data directly, but the bank card data is dealt with through the payment gateway systems used for the service and through internationally approved protection protocols and policies.

Location Access

Balimento deals with location services by virtue of being a basic factor in service integration. Basically, applications require permission to access the location of the user, customer or service providers. The data of your current location is accessed through your phone or the browser used in order for the service to match the data of your location in which you are located. Knowing that this information is not shared with others.


We use technologies such as cookies on our website, in our emails, and identifiers provided by application platform companies within our applications to provide you with a range of products and services. You can control cookies through your browser settings and other tools. By continuing to use our Service through your computer or mobile device, you agree to our use of cookies in accordance with this Privacy Policy. We may work with advertisers or other partners and advertising service providers to deliver ads or services to computers, mobile phones, or other devices, which may use a cookie, pixel, or other similar technology used by us or the third party (although we will not share any other information identify you with an advertiser).

 Amendment of the privacy policy

We keep the right to modify or update the privacy policy at any time and without prior notice, in the event that any update will appear directly on the website and applications.

Protect your personal data

Your personal data is our top priority in Balimento, and as an affirmation of the importance and confidentiality of your data and personal information, we confirm that your data that you send on the site or application is subject to the highest degree of absolute and unconditional confidentiality. No data is ever shared with any party or person other than Balimento employees or our third party service partners and providers and under strict supervision and conditions to prevent the circulation or leakage of such data under any circumstances. We also do not tolerate any employee or partner who may cause, from near or far, the leakage or transfer of your personal data outside the recognized work framework, taking all legal, penal and compensatory measures against any failure by them. 

This privacy policy or any other policies and provisions of the platform are subject in general to the laws of the Arab Republic of Egypt, and to confirm the extent of confidentiality of customer and user data, it is not under any circumstances to share or transfer such data except in the case of an official request from the judicial authorities and according to specific criminal and legal cases, otherwise That is, no data is ever shared to any party whatsoever.

Updated December 07, 2022