Terms and Conditions

Welcome to Balimento!

These terms and conditions set out the rules and regulations for using the Ballimento website (www.balimento.com), and all Balimento apps on Google Play Store , Apple Store and Huawei App Gallery.

By accessing this website, you agree to these terms and conditions. Do not continue to use the Balimento website or applications if you do not agree to all of the terms and conditions stated on this page or any other site policies. Balimento has the right to amend and add to these terms and conditions at any time and without prior notice.


The following terminology applies to these Terms and Conditions, Privacy Policy and all other agreements and policies: “Customer”, “User”, “you”, “your” and “member” refers to you, and any person or entity that reviews or registering or accessing this website or any application associated with it and in compliance with the Terms and Conditions. The terms “company”, “ourselves”, “we”, “platform”, “application”, “our” and “Balimento” refer to Balimento website (www.balimento.com) and all associated applications on all platforms. “Party”, “Parties”, or “Us” refers to both the Client and the Site.

Accordingly, you are responsible for making all arrangements necessary for you to access the Platform and for ensuring that all persons who access the Platform through your Internet connection are fully aware of and comply with these Terms. By viewing, using, accessing, browsing or submitting any content or material on the Platform, you agree to these Terms as a binding legal agreement without limitation or qualification.


Unless otherwise stated, Retecs company and/or its licensors own the intellectual property rights for all materials on Balimento. All intellectual property rights reserved. You may access all such materials through Balimento for your own personal use subject to the restrictions set forth in these Terms and Conditions.
The Service contains content specifically provided by Balimento and its partners and that content is protected by copyright, trademark, service mark, patent, trade secret, or other proprietary right and law, as applicable. You shall comply with and maintain all copyright notices, information and restrictions contained in any Content accessed through the Service.
Subject to these Terms of Use, Balimento grants each user of the Site and/or Apps a non-exclusive, non-sublicensable, non-transferable, worldwide license to use, modify and reproduce the Content, solely for personal, non-commercial use. The use, reproduction, modification, distribution or storage of any Content other than for personal, non-commercial use without the prior written permission of Balimento is expressly prohibited.
Accordingly, except for sharing promotions and website and application services to third parties-
You must not:
Republishing content from Balimento 
Sell, rent or license content from Balimento
Republishing or copying content from Balimento
Redistribute the Content from Balimento for any commercial purpose or reuse the Content in any audio or video Content
Sell, license, rent, use or otherwise exploit any Content for commercial purposes (whether for profit or not) or in any way that infringes the rights of any third party.

This Agreement commences on its date.


In accordance with these Terms of Use, Balimento Services are detailed on the Website but the use of the Application is required so far to take advantage of those services which are chosen by you, only for your own use, and not for the use or benefit of any third party..

Registration and eligibility

You may browse the Site and the Application and view the Content without registering, but as a condition of fully using the Service you must register with Balimento and acknowledgment and commitment that you are providing Balimento with accurate and complete registration information and that your registration information is accurate and up to date. Failure to do so will be a breach of these Terms of Use, which may result in immediate termination of your Balimento account.

Accordingly, you must not:

  • create any account for anyone other than yourself without that person's permission;
  • using a username that is the name of another person with the intent to impersonate that person;
  • use a Balimento username or account that is subject to any rights of a person other than yourself without proper authorization; 
  • Use a username that is offensive, profane, obscene, or otherwise illegal.

We keep the right to refuse to register or cancel your username at our sole discretion. You are solely responsible for the activity that occurs on your account and you will be responsible for maintaining the confidentiality of your account password. 

You must never use another user's account without such other user's prior express permission. 

You will immediately notify Balimento in writing of any unauthorized use of your Account, or any other account-related breach of security of which you become aware.

You acknowledge and warrant that if you are an individual, you are of legal age to form a binding contract, or that if you are registering on behalf of an entity, you are authorized to enter into these Terms and bind the entity to use and register for the Service. 

The Service is not available to individuals under the age of 13. 

The platform has the right, in its sole discretion, to refuse to provide the Service to any person or entity and to change its eligibility criteria at any time.

You are solely responsible for ensuring that these Terms of Use comply with all laws, rules and regulations applicable to you and to revoke the right to access the Service when, and in such circumstances, the Terms of Use or use of the Service are prohibited.


All content, whether publicly posted or privately transmitted, is the sole responsibility of the person who created such content. Palemento does not guarantee the accuracy of any content or statements that Users may provide about themselves. You acknowledge that all content that you access using the Service is at your own risk and that you will be solely responsible for any damage or loss to you or any third party resulting therefrom. For the purposes of these Terms of Use, the term “Content” includes, without limitation, any information on the Site or Applications, videos, audio clips, comments, information, data, text, photographs, software, text, graphics, and interactive features created created, offered, or otherwise made available by Pallimento on or through the Service. Content added, created, uploaded, submitted, distributed, published, or otherwise obtained through the Service by Users, including those sent by User and especially those who link their accounts to third-party websites and services.

User Submissions

Parts of this website and applications provide an opportunity for users to send their information, in order to register their accounts as customers, send notes or complaints, or to communicate with management, and join as partners with Balimento to provide the services offered on the website or application, and to send data and updates related to the services it provides. Partners.other than personal data We may use your User Submissions in several different ways in connection with the Site, Application Services, and Balimento Partners as the Platform may determine in its sole discretion. including, for example but not limited to, publicly displaying, reformatting and incorporating them into marketing materials, advertisements and other works, creating derivative works thereof, promoting them, distributing them, and allowing other users to do the same in connection with their own websites, media platforms and applications (“Party Media”). Third"). By submitting User Submissions on the Site or through the Service, you hereby grant Palemento a worldwide, non-exclusive, royalty-free, fully paid-up, sub-licensable, transferable license to use, copy, edit, modify, Reproduce, distribute, prepare derivative works, display, perform and fully exploit User Submissions in connection with the Site, Application Services and Partners, including without limitation enhancing and redistributing part or all of the Site (and derivative works thereof) or the Service in any media formats and through any media channels (including, but not limited to, third party websites and feeds). You also hereby do and shall grant each user of the Site and/or the Service, including third party media, a non-exclusive license to access your User Submissions through the Site and the Service, and to use, modify, modify, reproduce, distribute and prepare derivative works from, View and perform such User Submissions in connection with their use of the Website, the Service and the Third Party Media. For clarity, the grant of the foregoing license to Balimento does not affect your ownership rights or other licenses in your User Submission(s), including the right to grant additional licenses to the material in your User Submission, unless otherwise agreed. In writing with Balimento.

You acknowledge and warrant that you have all rights to grant this license to us without violating or violating any third party rights, including without limitation, any rights of privacy, rights of publicity, copyright, contractual rights, or any other intellectual property or proprietary rights.

You understand that all information publicly posted or privately transmitted via the Site is the sole responsibility of the person from whom such content originated; Andthat Balimento will not be liable for any errors or omissions in any Content; and that Balimento cannot guarantee the identity of any other users with whom you may interact while using the Service.

When you delete your User Submissions, they will be removed from the Service. However, you understand that any removed User Submissions may persist in backups for a reasonable period of time (but after removal they will not be shared with others) or may remain with users who previously accessed or downloaded your User Submissions.

User behaviour

When using the Services of the Platform, the User shall not cause harm, inconvenience, inconvenience or property damage, whether to the service providers or to any other parties. In some cases, the User may be required to provide identification to access or use the Services, and the User agrees to be denied access or use of the Services if the User declines to provide identification. You undertake not to use the Service for any purpose prohibited by these Terms of Use. You are responsible for all of your activities related to the Service. In addition, you must comply with all applicable local, state, national, and international laws and regulations.

 You shall not post, upload, or transmit to or from this Platform any material that violate any applicable local, national or international law; illegal or fraudulent material; pornographic or obscene content; amounts for unauthorized advertising; or contain viruses or any other malicious software. You may not misuse the Platform (including by hacking).

Any comments or ratings you submit through the Platform should not contain any defamatory, or offensive material; promote violence or discrimination; Violation of another person's intellectual property rights; breach any legal duty owed to a third party (such as a duty of confidentiality); promote illegal activity or invade the privacy of others; give the impression that they come from us; or It is being used to impersonate another person or misrepresent your relationship with another person.

If you commit any of the above-mentioned prohibitions or your violation of these terms and conditions and all platform policies other than that it exposes your account to immediate termination, we may inform the competent authorities and then expose you to legal accountability.

Balimento Services

Balimento application allows customers to view and order home-made food and all products of productive families, with the ability to deliver products to the customer, by linking service providers registered with the application and customers located in the specified range. The process of ordering, processing and delivery is done through accurate synchronization between Balimento applications and through quick and responsive interaction from management and customer service.

The services available on the application provide different ways for the customer to complete the ordering experience through the available menus or interactive services within the application, which is a simplified delivery method between the service provider and the customer.

Balimento website and application does not sell or interfere in any way in the production, manufacture, or preparation of any food that is produced by the chefs registered on the site, and that what this online market offers to customers / users is only to provide the ability to search and find the chefs participating in the The site, and those who provide food to us, and we deliver it to the customers’ addresses and order through it. These chefs are solely responsible for compliance with the laws, regulations, systems, standards and standards applied in the country, such as those related to the preparation, preparation, sale, marketing and safety of food.

Although there are strict standards and conditions for producers and service providers when contracting, the platform does not guarantee in any way whatsoever the quality and quality of any product, or that the products conform / do not conform to the specifications actually presented on the platform, or that they conform to the standards, conditions, regulations and laws in force.

Balimento shall not be liable or responsible for any food or services provided by Chefs or Service Providers on the Application. which may be unhealthy, cause injury or health problems to customers or be unacceptable to customers/users or visitors, or Which does not meet their expectations in any way, but the customer bears full responsibility in the event of ordering a product or type of food that may cause him health problems or conflict with his health condition in any way or way.

All operations of preparing and preparing products and foods are the sole responsibility of the chef or service provider who accepts the request. Knowing that the service provider will take all possible means that he can take to provide the required product that matches the specifications perfectly.

Ensuring the process of delivering the product from the service provider to the customer in an ideal manner is the responsibility of the entire delivery team, whether the connector is affiliated with the service provider or subordinate to the platform mainly, other than the presence of factors outside the control of the connector, the delivery worker will take all possible means and measures to deliver the product to the customer in Fastest time and in perfect condition.

Unless otherwise specified, the platform is not responsible for compensating any failure of the service providers or the delivery team to provide the customer’s request or the non-conformity of the specifications offered for the products as they are in the application, but it has the right to take any action against the service providers or the delivery team in the event of a complaint. from customers and prove it.

Order from Balimento

Balimento application allows you to order products in more than one way. You can add and order ready-made or available products for order, or browse the accounts of chefs and suppliers around you and choose the products offered by them by requesting available products or pre-booking unavailable products. You can also view the time plans of chefs around you. Subscribing to those plans and pre-ordering those products according to the days presented in them, and finally you can create a special request by writing the details of your request that you want and specifying the appropriate time and date and specifications of the request in detail and then sending the request so that the application sends your request immediately to all suppliers or chefs around you so that it can Chefs can send price offers on your request to receive all offers and choose the right offer for you so that the chef or supplier can implement it and prepare it for you according to the specifications.
You must verify all the details and additions to your order before creating it, whatever the ordering method, in order to prevent any errors, and you must also verify all your entered data such as the name and delivery address. The customer bears all legal responsibilities in terms of his obligation to enter all data in a correct and clear manner.

Payment and prices

Electronic payment services were made available in the application by linking with an electronic payment gateway, and cash payment was made available for all services except for the special request. The platform has the right to withhold the cash payment feature from the customer in some cases that it deems appropriate according to its own terms and conditions and in accordance with the user's behavior and obligations. penalties for violating it.

There is no fixed pricing for the various Balimento services, and pricing is mainly the responsibility of the service provider or chef, according to his discretion for the services provided or his products. Regarding delivery prices, they are determined according to the region in which the order is delivered and according to the location of the service provider. There are no fixed laws or rules for a specific pricing for the delivery service for products. The customer also acknowledges his approval of the possibility of changing the prices of products, services and delivery at any time and without prior permission or notice.

Cancelling order

The platform allows the customer to cancel the order for free within a period of time to be determined later from the beginning of creating the order and to recover his full payments in the event that the payment was electronic. In the event that the time specified for canceling the order is exceeded, cancellation can only be made through customer service, and in this case a cancellation fee will be applied in the event that the chef or supplier has already started preparing the order, and the value of the fee is determined according to the amount of what has been accomplished or its cost in the order. No cancellation fee may be applied if no work has been done or the chef has not started processing the order even if the customer has exceeded the time specified for cancellation. Any fees or fines applied to the customer in exchange for cancellation are only in accordance with any achievement or preparation that was made on the customer’s request and are considered compensation for the chef or service provider based on what has been accomplished or made of effort in the canceled customer’s request.

Refund policy

Customer satisfaction is our top priority, so in the event of errors or problems with the service, which are due to a default or a problem emanating from the platform, we are fully responsible for it. Various channels of communication and filing a complaint, we will study the complaint and we will do our best to satisfy you and then refund the amounts paid or compensate you in the way we see fit. We are also obligated to refund any amounts or payments withdrawn from the customer in the event that the request is rejected or canceled by the service provider or chef. The process of recovering any payments from bank cards is made to the same account of those cards through which the payment was made. The recovery process may take several days according to the payment gateway policies and your bank's policies.

Laws and Adjudication of disputes

These Terms shall be governed and interpreted in accordance with the laws of the Arab Republic of Egypt, and disputes arising in connection with the Platform Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of the Arab Republic of Egypt.

If any part of these Terms becomes unlawful, void or for any reason unenforceable, that provision shall be severed from these Terms and such provision shall not affect the validity and enforceability of any remaining provisions of these Terms. No waiver by us shall be construed as a waiver of any prior or subsequent breach of any provision.

Amendment of the Terms of Use

The Platform keeps the right, at its sole discretion, to modify or replace any of these Terms of Use, or to change, suspend or discontinue the Service at any time by posting a notice on the Site or by sending you a notice through the Service or via email. The Platform may also impose limits on certain features or Services or restrict your access to part or all of the Service without notice or liability. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.

Contact Us

You can contact us through the section on communication and customer support, or communicate via e-mail: [email protected]

These Terms were last updated on: December 6, 2022


Terms and Conditions for Balimento Partners